When you suddenly can’t connect to the internet, several things could be wrong. Use this checklist below to find and solve common internet issues/connection problems.
Are you overlooking the obvious?
Unplugged or loose network cables are easy to miss yet one of the most common reasons you might suddenly find yourself unable to connect to the Internet. That’s not a problem on wireless networks, but on most laptops the Wi-Fi radio can be inadvertently shut off instead. On home networks, it’s also possible someone unplugged the router. Ensure your wired or wireless network hardware is switched on and plugged in.
Are You Getting Power?
If you can’t connect to the Internet at all, take a look at your router’s LED status indicators. If there are no lights at all, the router is probably unplugged or powered down. Disconnect the power cord and reconnect it after a minute or two. Make sure that the Power switch is in the On position. If the router still isn’t powering up, you may have a failed power adapter, a faulty power strip, or a fried router. If you have cable or DSL, you should also check that your modem is getting power.
Check Your Status
If you have a modem and a router, make sure they are both functioning properly. Check your modem first to see if its power LED is lit. Also check your Link or Online LED and any activity LEDs. If there is no power or LED activity, turn the modem and router off and wait several minutes before restarting. Wait until the modem comes back online before restarting the router. If your router’s power LED is lit, check the Internet or WAN indicator. On most routers, this should be green and may be flashing. If your router doesn’t have status indicators, look around back to see if the Ethernet port lights are flashing. If there is no activity, turn the router off. Unplug and reconnect each cable, making sure each cable is seated correctly in the appropriate port. Wait a few minutes before rebooting the router.
Cable Connection Okay?
Before you start thinking about resetting or replacing your router, inspect the connection coming into your home. This is usually located on the side of your house and may or may not be housed in an enclosure. Make sure that the main cable hasn’t been chewed up by a squirrel or knocked loose by debris from a storm. If a cable splitter is being used, make sure each connection is tight and the connectors are properly crimped. If the splitter looks suspect (i.e., rusty or dirty), try replacing it.
If rebooting your router doesn’t do the trick, try resetting it to its factory defaults and performing a fresh install. For most routers, this is done by pressing a very small reset button on the rear panel and holding it down for several seconds until the LED lights begin flashing. Once reset, use the accompanying disk or Web-based setup utility to reinstall the router.
Is Your PC/Phone/Tablet Configured Correctly?
If you can browse the Web with your laptop, but can’t connect with your smartphone or another PC, check the problem device’s network settings. For smartphones, go to your Wi-Fi settings and make sure Wi-Fi is enabled and that you are connected to the proper SSID using the correct security password. Make sure Airplane Mode is disabled and that your time and date are correct. For Windows clients, make sure the Wi-Fi switch is turned on, and that the device is not in Airplane Mode. Right-click on the network icon in your system tray and select Troubleshoot Problems to run the Windows Network Diagnostic routine. Very often this will correct common issues by resetting the adapter. Also, check your network adapter settings to make sure that the adapter is functioning properly and is using the latest driver.
Still Having Internet Issues?
If you have recently upgraded your internet account or if you have switched your service provider, please contact them in the first instance.
If you have checked the list above and there is still an issue, then the problem could be down to other causes such as:-
– system settings
– faulty operating system
– hardware connection failure
Make Sure Your PC Is Healthy
Check for spyware, viruses, and malware. These programs are easily downloaded and installed, without your knowledge, while you’re surfing the Web. They can run undetected and have a significant impact on your Web surfing speed and overall system performance. Please have a look at our Viruses Page to see if you have signs of a virus
– For any other queries, call us direct and speak to one of our experienced engineers
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Afro Nerds offer Computer Repair & Laptop Repair in these areas and surrounding areas:
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